Their two towers are full, and there's some parkade revenue. There's a handful of service oriented stores that aren't going anywhere. Business strategies can span 5-40 years, so it might be just we're not party to what they're planning at this moment.
Security costs are WAY up all over Downtown. That's in direct response to real or perceived issues. But yes people complained about safety before the pandemic, but not to the extent I hear it now specifically from visitors and workers. I personally feel safe most of the times but consider myself 'street smart', but that's kinda irrelevant when we're talking about getting people back to Downtown and business confidence.