Seems like some proactive approaches could be taken to more closely monitor a few dozen camera feeds for key entrances and stations with increased safety issues. Then as soon as problems arise, they can dispatch transit peace officers.
The fact that there are 5+ people passed out and doing hard drugs for hours on end without any response at times is concerning. Crowd sourcing issues is fine for potholes and snow shoveling, but for safety and security we shouldn’t rely on citizens. How can WEM have a more proactive approach than ETS? (My bro worked at the mall and said they often had eyes on problem people as soon as they entered the mall and immediately moved security towards their direction.